Updated: Jul 22, 2022
5 Readable Facts to Understanding DX in India Under 5 Minutes (That Won’t Break Your Head)
Reviewed and condensed from DX for Dummies by Mitel, and Digital India by McKinsey & Company
In our last post about digital transformation we covered the Q&As:
What is digital transformation?
Where can I find DX?
What does DX do?
What does cloud-computing have to do with DX?
Staying connected to the mobile user
And, a video featuring Nandan Nilekani, Cofounder and chairman of Infosys and founding chairman of UIADAI (Aadhaar) — titled India’s Digital Future
This post is a 5 minute power-read for understanding how mind-blowing digital transformation is! What can you expect from this? You’ll understand just what digital transformation (DX) is. And, what DX means to living and working in India.
In this post we’ll cover more facts about digital transformation. You’ll learn how businesses can respond to the questions 50 customers have per day in the shortest time possible, through automation. Plus, how digital transformation transcends borders and mother tongues. And, by breaking down language barriers, digital transformation is a global citizen. Understanding digital transformation points a learner towards the importance of data and analytics in the transition from dated to digital in India.
With more than half a billion internet subscribers, India is one of the largest and fastest-growing markets for digital consumers. Which means that with the subcontinent’s large, connected market, digital transformation will radically change nearly every sector of India’s economy. We are connecting with one another on social media more than ever before — What does digital transformation have to do with that?
This week, we’ve created a simple and concise 15-points guide that breaks down the digital transformation framework in India.
Let’s get started with the next 5 Q&As you need to know to get a grasp around digital transformation.
6. The power of automation.
How do businesses correctly respond to the questions and queries 50 customers have in a day in the shortest time possible? The answer is automation. Using digital transformation, automation creates channels for intelligent communications such as setting up FAQs. This results in resolving complaints: producing prime customer satisfaction and many happy clients.
7. ML (machine learning) and AI (artificial intelligence) in DX.
Integrated machine learning and artificial intelligence have the ability to transform complex and time-consuming processes into simplified but powerful cloud-based services. Services like facial recognition, speaker recognition, and real-time speech transcription and translation accessible via open APIs (application programming interfaces). Imagine how that would break language barriers leading to fruitful collaboration across borders and mother tongues. Digital transformation is a global citizen.
8. Digital India: building a “digital first” culture through DX and data.
As you’re reading this you’ll need to understand the importance of data and analytics in the transition from dated to digital in India. It isn’t easy, but technologies, which are now available to anyone with a device and data through the cloud, can access them for free, or with minimal fees. To understand DX is to understand that data can improve your life.
Listen to what Nandan Nilekani, Cofounder and chairman of Infosys and founding chairman of UIADAI (Aadhaar) has to say about DX and data in India, which featured in our previous post.
9. The blooming market for digital consumers in India.
With more than half a billion internet subscribers, India is one of the largest and fastest-growing markets for digital consumers. With improved digital capabilities and connectivity, digital transformation technologies will quickly and radically change nearly every sector of India’s economy. A process that will both create significant economic value and change the nature of work for tens of millions of Indians. You’ll need to be ready for this change.
Check out these infographics to see what we mean by Indians being the ultimate digital consumers.
India is among the top two countries globally on many key dimensions of digital adoption.
10. What does a connected, digitized Indian market mean nationally and internationally?
Companies that innovate and digitize rapidly will be better placed to take advantage of India’s large, connected market, which could include up to 700 million smartphone users and 840 million internet users by 2023. With the rising availability and affordability of smartphones, high-speed connectivity, and falling data costs; technology-enabled business models are building India’s digital economy….
Pop in again for the last part of this week’s topic, Digital Transformation.
Before you go,
Listen to what expert, Alok Kshirsagar, Senior Partner at McKinsey & Company has to say about digital transformation in India.
“What is the opportunity ahead? How do we move beyond consumption to value?” Digital technologies are transforming the core sectors of India’s economy. Digital transformation could bridge the gap between India's poorest, rural states to our country’s metropolitan cities. Be Inspired. Will you be ready for this change?