Anybody, STD XII and above
There are no prerequisites for this certificate. The Course will guide and prepare you to understand all the content and complete the required activities.
For some lessons however, some familiarity with web environments is recommended.
Wellness Service Agents
Human Resource Professionals
Health/ Medical Practitioners
Public Health Administrators
Health/ Well-Being Practitioners
Wellness Administrators/ Co-ordinators
Grow with DXP360
Build a career.
Providing a strong customer experience is not just about reducing customer service mishaps. More than ever, it is a way for companies to distinguish their brands, retain customers, and turn them into advocates.
Learn to build a sustainable wellness business.
Ensured by DXP360.
360° Customer View
Everything sales/service agents need in one view:
All support requests, a timeline for all customer communications and any relevant customer information and history.
No more switching between systems to solve an issue or having to ask customers several
An organization’s knowledge should be easily accessible for customers to help themselves, and for sales/service agents to learn about new policies or feature updates.
Plus, for any team as a go-to source for department-specific information:
Ask, Find, Solve.
Top Product Issues
DXP360 HELP DESK support platform have a built-in function that presents your customers’ most common issues.
This way, team leaders and other stakeholders can get a quick and clear sense of how and where customers are struggling without having to export piles of data into a CSV.
DXP360 Help Desk
DXP360 HELP DESK support platform operate differently.
It is designed to provide sales/ service agents a consolidated, single-UI support experience with all systems in one place.
Sales/service agents can more efficiently access the knowledge and customer information they need without having to switch between systems.
Unlimited Support Touchpoints
The days of scrolling down to a website's footer to look for a customer support email are over.
Support must be within reach from anywhere:
Inside any product flow, on any website page, and through any support channel.
Built to Scale
There is a thin line between flexibility and complexity.
Our CS Technology allow for any customization or adjustments to support customers worldwide and in high-volumes.
It is simple for a business to create, maintain, and work with minimal customisation.
Methodology and Assessment
All of the learning included takes place in highly collaborative environments, fostered by discussion forums and group activities.
In this practical, results-driven certificate, you will get a hands-on learning experience based on the case method. Plus, you will acquire skills and tools that you can immediately use to benefit your organization and your career.
Participants will be guided throughout the course by facilitators who will be on hand to answer any questions and respond to comments.
Live online sessions
by faculty who will teach real-life applications and respond to participants’ questions
Guided discussion forums
Additional resources such as videos and recommended reading
What is an FAQ section? (Demo)An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
Can I insert an image, video, or gif in my FAQ? (Demo)Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Get Started” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.