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Wellness Customer
Service

Course

Language

English

Duration

01 MONTH

Eligibility

Anybody, STD XII and above

There are no prerequisites for this certificate. The Course will guide and prepare you to understand all the content and complete the required activities.

 

For some lessons however, some familiarity with web environments is recommended.

Wellness Roles

  • Wellness Service Agents

  • Wellness Consultants

  • Human Resource Professionals

  • Health/ Medical Practitioners

  • Public Health Administrators

  • Health/ Well-Being Practitioners

  • Wellness Administrators/ Co-ordinators

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Logo of DXP360's customer service

Customer Service

Grow with DXP360
Build a career.

Community

Providing a strong customer experience is not just about reducing customer service mishaps. More than ever, it is a way for companies to distinguish their brands, retain customers, and turn them into advocates.

Structure Details
Two men Organizing Data

Learn to build a sustainable wellness business.
Ensured by DXP360.

360° Customer View

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Everything sales/service agents need in one view:

 

All support requests, a timeline for all customer communications and any relevant customer information and history.

 

No more switching between systems to solve an issue or having to ask customers several

background questions.

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Shared Knowledge

An organization’s knowledge should be easily accessible for customers to help themselves, and for sales/service agents to learn about new policies or feature updates.

 

Plus, for any team as a go-to source for department-specific information:

 

Ask, Find, Solve.

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Top Product Issues

DXP360 HELP DESK support platform have a built-in function that presents your customers’ most common issues.

 

This way, team leaders and other stakeholders can get a quick and clear sense of how and where customers are struggling without having to export piles of data into a CSV.

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DXP360 Help Desk

DXP360 HELP DESK support platform operate differently.

 

It is designed to provide sales/ service agents a consolidated, single-UI support experience with all systems in one place.

 

Sales/service agents can more efficiently access the knowledge and customer information they need without having to switch between systems.

Unlimited Support Touchpoints

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The days of scrolling down to a website's footer to look for a customer support email are over.

 

Support must be within reach from anywhere:

 

Inside any product flow, on any website page, and through any support channel.

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Built to Scale

There is a thin line between flexibility and complexity.

 

Our CS Technology allow for any customization or adjustments to support customers worldwide and in high-volumes.

 

It is simple for a business to create, maintain, and work with minimal customisation.

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Methodology and Assessment

All of the learning included takes place in highly collaborative environments, fostered by discussion forums and group activities.

In this practical, results-driven certificate, you will get a hands-on learning experience based on the case method. Plus, you will acquire skills and tools that you can immediately use to benefit your organization and your career.

Participants will be guided throughout the course by facilitators who will be on hand to answer any questions and respond to comments.

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Live online sessions
by faculty who will teach real-life applications and respond to participants’ questions
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Cases applications
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Guided discussion forums
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Practical activities
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Self-assessment
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Review activities
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Additional resources such as videos and recommended reading
Methodology n Assessment

Learn to Build a Wellness Community with DXP360.

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