Customer Service
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Providing a strong customer experience is not just about reducing customer service mishaps. More than ever, it is a way for companies to distinguish their brands, retain customers, and turn them into advocates.
Learn to build a sustainable business.
Ensured by DXP360.
360° Customer View
Everything sales/service agents need in one view:
All support requests, a timeline for all customer communications and any relevant customer information and history.
No more switching between systems to solve an issue or having to ask customers several
background questions.
Shared Knowledge
An organization’s knowledge should be easily accessible for customers to help themselves, and for sales/service agents to learn about new policies or feature updates.
Plus, for any team as a go-to source for department-specific information:
Ask, Find, Solve.
Top Product Issues
DXP360, WIX ANSWERS support platform have a built-in function that presents your customers’ most common issues.
This way, team leaders and other stakeholders can get a quick and clear sense of how and where customers are struggling without having to export piles of data into a CSV.
DXP360 Wix Answers
DXP360 WIX ANSWERS support platforms operate differently.
It is designed to provide sales/ service agents a consolidated, single-UI support experience with all systems in one place.
Sales/service agents can more efficiently access the knowledge and customer information they need without having to switch between systems.
Unlimited Support Touchpoints
The days of scrolling down to a website's footer to look for a customer support email are over.
Support must be within reach from anywhere:
Inside any product flow, on any website page, and through any support channel.
Built to Scale
There is a thin line between flexibility and complexity.
Our CS technology allow for any customization or adjustments to support customers worldwide and in high-volumes.
It is simple for a business to create, maintain, and work with no development required.